[Your Name]
[Your Address]
[City, State, Zip Code]
[Email Address]
[Phone Number]
[Date]
[Customer Name]
[Customer Address]
[City, State, Zip Code]
Dear [Customer Name],
I hope this letter finds you well. I am writing to address your request for a refund on the product you recently purchased from our store. We value your satisfaction as a customer, and we are committed to resolving any issues you may have encountered with our products.
After reviewing your request, we have determined that a refund is appropriate in this situation. We understand that you have returned the product to our store, and we apologize for any inconvenience this may have caused.
Please be informed that the refund process may take some time to complete, as we need to verify the condition of the returned product and process the necessary paperwork. We kindly ask for your patience and understanding during this process.
Once the refund has been processed, you will receive the full purchase amount back, including any applicable taxes. We aim to complete this process within [number of days] business days from the date of this letter. Should there be any delay or issue with the refund, we will promptly notify you.
Please note that the refund will be issued in the same form of payment used for the original purchase. If you paid by credit card, the refund will be credited back to your account. If you paid by cash or check, we will issue a refund check to your mailing address provided.
We appreciate your cooperation and understanding throughout this process. We strive to improve our products and services based on customer feedback, and your input is invaluable to us. Should you have any further questions or concerns, please do not hesitate to contact our customer service team at [phone number] or [email address].
Thank you for choosing our store, and we sincerely apologize for any inconvenience you have experienced. We hope to serve you better in the future.
Yours sincerely,
[Your Name]
[Your Position]
[Store Name]